Refund Policy

At MovaFlix, we want to ensure that you are 100% happy with your purchase. However, because we deal with digital goods and activation licenses, we have a strict refund policy to prevent abuse.

1. The 7-Day Guarantee

You may request a refund within 7 days of your purchase date. However, a refund is NOT automatic. It is only granted if the service is completely non-functional and our team is unable to fix it.

2. Mandatory Troubleshooting

Before requesting a refund, you must contact our support team. We do not use trial and error; we provide direct, proven technical solutions.

3. Non-Refundable Scenarios

We do not issue refunds under the following circumstances:

• User Error: If you are unable to set up the service due to lack of technical knowledge or refusal to follow our setup guides.
• Internet Connection: Buffering or lag caused by your own slow internet connection or high ping. A minimum of 12Mbps is required.
• Change of Mind: If you simply decided you no longer want the subscription after activation.
• Wrong Selection: Buying a subscription for the wrong device and activating it.

4. How to Request a Refund

If you have followed all our instructions and the service still does not work, please email us with your Order ID and a screenshot of the error.

Contact Support: support@movaflix.store